Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Brief description of the issue:
On my HTC One M9 I use GSam Battery Monitor to find out all possible issues with battery leakage on my phone.
When I am using spotify the program shows me that 10% of all battery usage is Spotify and then in the details that the app itself used only
17% of all spotify battery usage (e.g. 10minutes of all 65minutes of app battery usage) and the other 83% is accelerometer
(e.g. 55minutes).
Steps to reproduce the issue:
What steps you’ve tried already:
Tried to disable access of Spotify to Accelerometer but it is not possible as Spotify do not ask for this permission.
Tried to find an option to disable 'Spotify Sport Activity Tracking' (example name as I dont know the exact name of this feature) but I
couldn't find any option related.
Your device and operating system:
HTC One M9 Android 6.0
Type of Spotify account you have (Free/ Premium):
Premium
The app version of Spotify you’re using:
5.4.0.858
It would be nice if Spotify will have an option to disable Accelerometer or disable Sports Tracker to save the battery for the people who do not use this feature.