Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I've read through pages upon pages of postings about this, but have yet to find a solution...
I have spotify premium, and noticed that my android wasn't downloading the playlists I wanted to listen to offline. It would either not download at all, or only download a few songs.
I tried clearing the cache and deleting the app, restarting my phone the proper way, etc. And this worked temporarily. Here am I a couple weeks later back at square one. I'm unable to download any new playlists for my phone. I have tried deleting the playlists and creating new ones, changed the settings so that I'm using "extreme quality" when downloading, connecting to various networks (home and work), and nothing is working.
The entire reason I purchased Spotify Premium was so that I could download these playlists to my phone. It's very disappointing to pay $10 a month and not be getting what you want.
Does anyone have an alternate solution to this problem that doesn't involve me deleting the app (AGAIN) and starting over?