Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Downloaded songs and playlists disappeared for the 5th time now.

I'm having a similar issue as a lot of Priemium members. I have a whole bunch of songs and playlists downloaded to my phone that disappear every few days. This forces me to redownload the same songs and playlists every time.

 

I have gone through the community posts and followed a lot of the guidelines, ie. erase all data, clear cache, uninstall Spotify, restart device, reinstall Spotify, re-download all songs and playlists. It takes hours to do this and frankly, it is a bit ridiculous for a paid service.

 

I have done this 4 times over the last month or so. Can anyone else help?

 

I have a Galaxy S7 Edge with Android Marshmellow 6.0.1 saving all data to SD card.

Who Me Too'd this topic