Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
After a recent update to sound touch app I cannot play any track from the Spotify genres & mood list from Spotify. In Bose soundtouch app it keep asking to select a song although I have preselected one and in the Spotify app it is either no response or it says device not found when I select a song from genres & mood list. This is recent issue as I could play all the songs as a premium member previously for a longest time now.
I have no issues playing my playlist or songs selected from search feature. Does anyone have the same issue? Any solution that you are confident will resolve this issue?