Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I have premium account and a lot of songs available offline but while I'm travelling outside the country and I don't have internet connection I open Spotify, go to Library / Songs and the song wont load most of the times. So the solution I've found is to grab wifi somewhere and then open the app while I'm connected. But is very strange that if I'm with no connection what so ever I can't access my Download songs. I can go to playlist but the songs wont load... and this happens radnomly...