Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hey guys, I seem to be having an issue with my spotify when streaming tunes on my samsung galaxy s7. I have a premium account, however when I go to play a song from my phone it gives me that error message, "this song is not available." The tracks are NOT grayed out either which is strange and I have absoluetely no issues with playing songs through spotify from my laptop. I can also play songs that I'v downloaded through spotify mobile (my saved songs and playlists that i made available offline) so for whatever reason when i search for a song or try to play a song that's NOT downloaded it won't play and gives me that error message. Very confused and frustrated because I love spotify but I obviously don't want to have to download every song I want to listen to. Any help would be greatly appreciated. Thanks.