Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I was having trouble with syncing some music from my local files (I WAS STUCK ON WAITING FOR DOWNLOAD **bleep**), so I uninstalled/reinstalled the app, but now all of my local files are gone and nothing will download/sync to my iphone at all. All my local files show up on my Mac, and playing them from the playlists I created is no trouble at all. I just lost all of my local files, and I can't even redownload them or download all my new music. I ONLY HAVE 157 IN MY LOCAL FILES SO IT'S IMPOSSIBLE I MAY HAVE TOO MANY. Also, I cleared out A LOT of space in my phone to see if that would solve the problem. I am so annoyed. I just want my music. Please someone help me.