Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
tl;dr all images (including album art) take up to 10..20 sec to load for a good couple of weeks now.
I've been using Spotify for a few years just fine. But I had a free account. A month ago I decided to open a new account and buy Premium. My Premium is about to kick off after the obligatory 30 day trial. And what is really disappointing and annoying is this problem with album art that takes forever to load.
I use Spotify on iPhone and iPad. I connect to my home wifi, work wifi, some random friends' wifi, via cellular data. No matter what combination I use, I always experience very slow image load. And it's applicable to images only. Search works quick, music plays right away, etc. But images take up to 10--20 seconds to appear. And any type of external images: tiny thumbs in search results, in my library, larger photo in artist profile, large album art on play, etc.
At first I susspected temporary issues at your side as high load on servers, connectivity issues, etc. But after having this bad experience for weeks (since 1st of Aug, I reckon), I am very unsatisfied, and decided to report it and hope to find a solution.
I am enclosing a screenshot that I took to report another bug (so disregard slightly off layout of widgets in there), and you can see that song has been playing for 26 seconds, yet no images were loaded by then.
Spotify version: 5.7.0.1055
Solved! Go to Solution.