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Who Me Too'd this topic

Can't launch the app anymore

Hello,

Brief description of the issue:

Since yesterday morning, the Spotify App doesn't work anymore, on my 2 Android Devices at the same time.

 

Steps to reproduce the issue:

 

 

First I tried to reinstall the app (with a device restart before reinstalling) : the app is working until I log in with my Premium Account. After signing in, the app crashes, et it is not possible to launch it anymore, it crashes instantlyn, even after rebooting the device.

Then, I reinstalled the app (with the device restart) but I did not chose to log in with my account, but I created a new one. This WORKS... At this point, I come to the conclusion that my account is blocked, or something like this.

 

The problem is present on my 2 devices :

- Xiaomi MI5 (Android 6.0.1)

- Xiaomi MI Pad (Android 5.1)

 

 

Type of Spotify account you have (Free/ Premium): PREMIUM (I was enjoying the 30 day trial and was willing to continue being premium...)

 

 

The app version of Spotify you’re using: on the 2 Android devices, the last version of the app (6.3.0.88).

 

Thank you for the help.

 

Who Me Too'd this topic