Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
There's been an avalanche of posts recently reporting the following issues:
The volume of posts across a large number of threads are confusing so I thought it might help some folk if I posted the settings I use on my Galagy S7 Edge. Oh, I should add that I have not (so far) experienced any of the above issues.
I'm running android 6.0.1 and spotify 6.5.0.1816.
Permissions
Android settings > applications > application manager
Scroll down and tap "spotify"
Tap "permissions"
Toggle on:
(If you don't see all of these, you may need to tap "more" at the top right.)
Now go back and tap "notifications".
Notifications
Toggle on:
The rest should be toggled off.
Power Saving
Android settings > battery > app power saving
Tap on the "detail" box
Tap on "Spotify"
Tap "Disabled"
Additionally, Samsung users should turn off any power saving mode initially.
Restart Phone
At this point, it's worth quickly restarting the phone and, hopefully for some of you, the issues will now be fixed.