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Auto power off of app on ZTE Axon 7

While playing music on my device, as usual the screen locks after some inactivity. Spotify ceases to continue playing music. When the screen is unlocked, the app must be restarted, not just continued. It seems as if the power button kills the app. I've searched through the power settings on both my device and Spotify.

What am I missing? Please assist, or address bug. I miss my music.

Device: ZTE Axon 7
Android OS: 6.0.1
Spotify Version: 6.5.0.1816 armV7
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