Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
iPhone 5S. iOS 10.1
Spotify 6.8.0.3786
Premium Account
Spotify is freezing on startup. When it does manage to start correctly, I am able to listen to 1 song, on offline or online mode, and then it completely freezes. It also prevents me from going to other apps until after the Spotify app shuts down by itself. I've cleaned my phone, leaving enough space for my offline playlists, and reinstalled the app, but the issue persists
Solved! Go to Solution.