Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi,
After the last update Spotify will no longer work when the phone is working on mobile data. It says that there is no connection (all other apps are working fine) however it works perfectly fine when I connect to any WiFi. I have checked with other people using the app and they have the exact same problem on different phones. I am currently using Huawei P9. I have checked for any system updates, un-installed and re-installed the app, etc. and nothing has worked.
Any ideas?
Solved! Go to Solution.