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Who Me Too'd this topic

My iPhone disconnects and I loose all downloaded music

Hello everybody,

 

I have about 2200 songs that I've set to "available offline". I download them all with no problem. But after some time, I open the Spotify app and I'm no longer connected to Spotify, therefore losing all my downloaded tracks. Does anyone know the reason?

 

Last time it happened I was on the road on a trip to the beach, Spotify leaving me with no songs but the FM radio... Even paying this company for more than 2 years  😠

 

I hope there is a solution to this issue, this happened to me at least four times already.

 

Thank you!

Who Me Too'd this topic