Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
So this happened to me a few times now and it's becoming more and more of an issue. I have a playlist downloaded to my device and once in a while Spotify (spontaneously) decides my playlist shouldn't be listened to offline and unsynces(undownloads, whatever you want to call it) everything.
Now, this wouldn't be a problem if my playlist only had a few songs, but this playlist has over 1.400 songs in it and syncing it everytime takes a lot of time.
And here's the catch: The downloaded songs are still on my device even though Spotify displays them as unsynced. How do I know? When I go to the app settings I can see Spotify uses 4GB of storage on my phone, and if I then sync my list for the second time it uses 8GB.
I have already tried numerous things to solve this issue; Clearing all the data and resyncing the list (number of times), reinstalling Spotify, using different devices etc, but the issue always seems to come back.
The most infuriating time when it happened was when I was traveling and wouldn't have an internet connecting for the following 2 weeks.
Anybody else that has this issue? Or knows a way to fix it?
On a side note: The Listen offline (Download) slider is in a horrible position. It's way to easy to press accidentally. Now, I have never hit it, so I don't know if it warns you when you do accidentally press it, but it should be more hidden in my opinion.