Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Files not showing up on my phone, but they work fine on my laptop.

I downloaded several songs to Spotify and they work fine on my laptop, but they don't even show up on my phone. Sometimes, I'll skip through songs on a playlist the files are on, and they'll show up for a second before switching to a different song, like the phone knows they should be there but they aren't for some reason. I've tried logging in and out on both devices, closing the app, shutting down my phone, and deleting the app and redownloading it. I just want to know if there's something else I can do, because I really like these songs and would appreciate some help. 

Who Me Too'd this topic