Hi,

I'm frustrated and at my wits end. I'm so desperate I'm starting a thread.

[Spotify] Search the Community

[Me] I gave up after scrolling ten nonsense pages in all kinds of languages I don't speak.

[Spotify] Basic troubleshooting

[Spotify] If your device contains an SD card, try removing it, etc.

[Me] I rule these errors out.

[Spotify] Report your issue

[Me]

Brief description of the issue:

There is no brief description. There are some behavioural schemes where the app does not respond. If I search for music, if I try to browse music. It loads and loads and never finishes. I can only start playing the current playlist I'm unable to play music from browsing or searching.

Steps to reproduce the issue:

1. First I start the app by clicking it. I am greeted by the start screen. The start screen shows a green circle indicating it is trying to load something.
   
2. I wait until it finished loading. This takes usually half a minute or a minute.
   
3. I browse my selected artists.
   
4. I click on one artist. The green circle appears again. Ok. The screen goes dark.
5. I click my home button.
6. The screen stays dark.
7. I nervously click all available buttons one after another or at the same time. i click the buttons for 1 second up to 30 seconds.
8. The screens stays dark.
9. After some minutes the "SAMSUNG" reboot logo appears. Spotify is not running and I can start all over.

Important to know:

I'm on Wi-Fi. I have a premium account. I used to have Samsung Galaxy S3 with these problems. Ok, pretty old phone, so I upgraded to a Samsung Galaxy S5. The issues are the same.The issue occurs 2 in 3 times when I start spotify app. I identify some triggers.

• wait for start screen finish loading
• search someting
• browse my artist list.

The consequences are the same. I am not able to start music playback. The screen turns dark. Usually my phone does a soft reboot.

What I suspect to be the issue is too many artists in my list. I have about 150 artists that I am following.

What steps you’ve tried already:

I reinstalled my spotify app. I cleared the cache. I logged my user account out and logged in again. I restarted my phone apparently. I had set a lot of songs selected for download but I unchecked the downloads.

Workaround

 What I do most of the time to workaround the issue now is to start the spotify app and after that I start music from my computer (on the smartphone device). This is annoying but it works.

[Spotify] We’re sure that you’ll find the answer you’re looking for in our Community!

[Me] I don't want community support. I want qualified company support.

[Spotify] Buy Premium.

[Me] I did and I get a not working app and community support. I am not happy. I hope for the best but if the problem persists I have to cancel my subscription.