Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
This problem has happened it seems to thousands of users and has happened to me dozens of times and nothing is done
I pay premium subscription and then have to keep paying heavy data costs to re-download all the songs that Spotify keeps deleting off my phone when it logs me out
Please can Spotify tell me why this keeps happening (without telling me to update my ios and the latest version of Spotify - OBVIOUSLY I've done that) and why I should have to keep paying a premium service that constantly fails to deliver the premium service it claims to offer