Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Won't connect to internet/iPhone - Error

I have been using Spotify for several years. I have an active, premium account. Recently I switched from Android to iPhone and installed the app, logged in, etc. 

I can play all of my music from my playlist, but I cannot access the "home" menu or the radio - I get an error "An error occurred - Try Again". 

This happens over WiFi and on 4G - I have checked to ensure I am not in offline mode, uninstalled/reinstalled, cleared data - everything I can possibly think of, to no avail. 

Anyone have any suggestions for me? I have no idea why this could be happening. I reinstalled it on my Android and it's working fine, so I am stumped. And sad. 😞

00.jpg
001.jpg
Who Me Too'd this topic