Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Offline songs keeps being deleted from Artists and Albums but playlists remain intact and downloaded

 I'm getting really tired of this **bleep**, honestly. Why the heck do I have a spotify premium account if my offline songs are always automatically being deleted (and I already did the reset on my phone AND my SD card, uninstalling the spotify and cleaning everything left behind from it, losing absolutelly everything hoping that the problem would be solved but STILL. And I know that it is not an issue with my Sd card because I have also offline downloaded music from Google Play Music and I never had a problem with them, ALSO only the Artists songs and Albums are deleted, the playlists that I have downloaded to listen offline are still there. 

Who Me Too'd this topic