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Hi,
I have been using Spotify as a premium member for many years, and listened to it yesterday.
Today, when I opened my Spotify app on my phone it told me I had the wrong login info. No combinations of email/user/passwords are working. Then I try to reset my password, but Spotify says my email address is not connected any Spotify user. I tried the button "log in with facebook", and that went fine. It showed me a new free account with nothing in it. Aka, NOT my Spotify account. Is there a duplicate? Did Spotify delete my account and replace it with some free Facebook account?
I am trying to get in contact with customer service, but that seems quite hard. Posting in a community seems to be the only option for contacting Spotify.
Solved! Go to Solution.