Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I own a mac pro and an iphone 7, both of them connected to the same wifi network.
I have a few local files and downloaded it on my phone a long time ago already... It was working just fine, but now the local files don't play on my phone anymore, even though it says they're there, downloaded. I've tried:
- checking the firewall
- downloading again
- creating and connecting to the phone network
- making a playlist with all the local files songs and downloading it
Nothing seems to work. When you click the song on the phone, it doesn't play. Sometimes the song opens, but it closes on the same second.
If I search for the song on the search bar and click it, it says that the song is not downloaded (then it teaches you how to download it)
Also: I have on my local files a few different versions of famous songs. Only on my phone, spotify reads them as the famous songs and plays them as such, which means i "lose" the different version... What can I do?
Thank you 🙂