Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
HI
I've got a reoccurring issue with Spotify on my HTC M8 (although I'm sure I originally enountered it on my previous phone, an M7). Every 2-3 months or so I will start to encounter frequent delays and hangs when navigating menus and using various functions such as the Search function and Share/Add to playlist. It doesn't seem to cause any notable issues with streaming music, but I frequently encountered the spinning green circle, an error message saying "Go online to see menu",before the feature I'm trying to access times out. I encounter this with maybe 30-50% of the menu selections I make.
I've got no other connectivity issues with the phone, no bandwidth heavy apps running on my phonem, and it happens both on wifi and through my data connection.
Reinstalling the app, in conjunction with deleting the device from my Spotify account, seems to make it go away for a while, but it's happened maybe 4-5 times now over the lasst 9-12 months. I'm running the currennt release version of Spotify.
Has anybody else seen this issue, and is there a fix for it?
Thanks.