Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Very slow downloading speed and no playback

The downloading speed on my Spotify app is very slow and it stops downloading as soon as my phone screen goes off, even though am still active on spotify.
I also have issues with the playback, whenever am using my phone data or WiFi and try to listen to songs I haven't yet downloaded it stops playing after one song.
I am a Premium user.
I would be very grateful if anyone can give me a useful solution to these problems, I have tried updating my Spotify app couple of times, I have the latest version on the app store but these problems still continue.
I have also tried deleting the app and done a re-download but that didn't help either.
I have good Internet connection always so that can't possibly be an issue.
I will gladly appreciate some useful solutions to these problems, thanks!!
Who Me Too'd this topic