Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I created a Japanese iTunes account, and legitimately purchased some tracks I was keen on listening to. Easy! Getting Spotify to play nice however, has been anything but.
So I added my tracks to a playlist, and set it to download. I hook my Nexus 6P up to the same Wifi, and the songs download.
That is, the songs in the Spotify library. The local tracks do not download. At first, I thought it was because the files were AAC encoded. No problem! I converted them to MP3 (and moved them to a seperate folder, so I wasn't getting mixed up). No dice - they don't all go across.
My next thought was perhaps the Japanese characters in the tags, or perhaps the file names. No problem - I can remove those and convert them to english equivalents! However, after re-importing them (by removing all local files then letting spotify find them again), the files will not sync to my 6P reliably.
A few other tidbits that may be interesting to note:
Some other stuff I've tried (to make sure we get the easy stuff out of the way)
Thanks in advance for any help! Let me know if I've missed anything or if anyone has a suggestion.
Solved! Go to Solution.