Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I've been playing music all day through the web player on my Macbook Pro, when all of a sudden (literally after finishing a song) it forgets how to actually play music. As far as I can tell, all functionality remains, apart from playing music - when I click 'play' on something, it appears in the "Recently Played" list, and a 'play' icon appears next to the song I clicked, but nothing else happens. Have tried with countless different songs, nothing works. There was no change to any settings anywhere, and no change to devices being used (I was using my PS4 as well at the time, but didn't change anything on there and like I said, it was working perfectly for hours before this.)
I've just spent hours looking through countless forum posts with similar issues but nothing has fixed my problem, from clearing cache and cookies, resetting all devices, and disabling/enabling Flash, to deleting devices and re-adding. The web player CAN still control the music on my phone and PS4, but this is no good for me when I want to just use the speakers I have plugged into my aux input. It's as if the web player has forgotten that my laptop has the ability to produce sound.
Someone please help.
Solved! Go to Solution.