Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Tried Chrome 61.0.3163.100 and Firefox 55.0.3 on Mac OS X 10.12.6.
Load any song or album or playlist, press play. The icon changes to the pause icon, the album art goes grey and gets a pause icon overlay, the track gets a speaker icon next to it instead of the play button. But the song doesn't play and the track progress bar doesn't move from 0:00.
I can click on any time in the track and the track progress bar stays where it is as though the song is paused.
In Chrome's dev tools there is a single message in the console: "web-player.cf8d6aa7.js:1 It is recommended that a robustness level be specified. Not specifying the robustness level could result in unexpected behavior, potentially including failure to play." Failure to play is exactly what's happening.
Screenshot attached.