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Hey, everytime i try to log in on my samsung phone, in the spotify app, it wont let me log in. It logs in for like 3 seconds and it will not stay for long and keeps sending me to a page that says "new to spotify? start here! and if youre already an member log in here". Ive tried to log in twice but it wont let me. it's really annoying and i cant listen to it now. Ive tried to delete cache data and uninstall and reinstall but that doesnt work either. what can i do?? if it helps i use facebook credentials. so i have no spotify credentials and i am a premium user!