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Downloaded Music does not appear so / No Offline

On my Samsung Galaxy J3 I use the premium version. I have quite a bit of music downloaded. I recently had to soft reset my phone for a separate reason. When I rebooted it, I could no longer play music offline. Every song I had downloaded appears to be not downloaded anymore (the button which tells if an album/playlist is downloaded indicates they are not). I checked the space on my SD card and the music is still taking it up. Is there anyway to recover my library without formatting the SD card and re-downloading every song?

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