Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Whenever the battery on my Moto G5 dies when I turn it back on it's logged me out and wiped everything. I try logging in but it tells me I must be connected and to go online. I try but it just keeps looping saying I need to connect. Tried it on numerous WiFi and data signals with no joy.
Each time (5 times in 5 weeks now) I bring it up with Spotify cares they don't know what problem is, reset my cache in case it's a problem there and then it happens again a few days later.
Having checked the forum there appear to be a number of posts from as early as 2014 stating this issue but with no definitive solution. I'm on verge of going to Deezer or Apple Music - it's very much last chance saloon. 5 reinstalls in 5 weeks is too many!
Fyi I have no task killing apps or cache clearing apps either.