Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
This has been bugging me a lot, but the app has been detecting my phone as a tablet, I have a Huawei Nexus 6P
It annoys be because I travel to japan a lot and there is a limitation in japan where I only get 15 hours, I mostly listen songs on my phone but the app detects my phone as a tablet, as stated in this post
https://community.spotify.com/t5/Ongoing-Issues/15-hours-a-month-limit-in-Japan/idi-p/1463924
I cant get a premium account because I dont live in Japan
is there a way this can be fixed?
** image is included in attachments