Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I have spotify premium on my Iphone 4, and I had several playlists synced as able to play off-line. Two weeks ago, I was listening to a song from that playlist and the song stopped about half-way through. I tried playing another one and I had the same problem. In order to fix this problem, I tried updating the app. This did not help. So I then tried removing the app, re-downloading it and re-syncing my playlists. Now, not only will my playlists not sync, but spoify will not play any songs even when I am online (the radio will not work either). I have tried again this week to re-download the app, which has not helped the issues. As a premium customer, all of those functions should be working on my mobile. Can someone please give me a contact number or email to get help with this problem if I cannot get an answer on here?