Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I'm sure this is a vain attempt to get someone from Spotify to get their act together but here it goes regardless.
Some time ago Spotify mobile app has started acting up in a completely random fashion. There are days/times where it works reasonably well, there are times when it stops/pauses multiple times within a song (I keep on pressing "play", it resumes, plays for another 20-30 seconds, pauses again... ad nauseum). All the tracks are locally cached, I'm on WiFi on top of that, the device is Samsung Galaxy S3 - so it's not the network, streaming issues or my device not being capable of keeping up.
What is wrong with this app? I've had a total wipe (factory reset) of the whole device recently, it was happening equally before and after so reinstalling the app and caching from scratch is not the answer.Equally, "restarting the device" will not be considered a fix as even if it helps, it's temporary (as the issue itself occurs completely randomly).
It's so incredibly frustrating that I'm on the verge of cancelling Spotify subscription altogether.