Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Last summer, I posted a thread about my Spotify app randomly pausing my (downloaded for offline listening) music. This happens only on the Android app, and does so on heaphones and bluetooth. (I assume also speakers, but I only listen to music on my phone for extended periods using headphones or my car's Bluetooth)
The original thread was closed because some people said their issue had been solved.
Mine has not. It's been going on since this past summer, and nothing that has been suggested, and no updates that have come down the line, have fixed the issue. Given all of this, and the fact that it's been going on for so long, you can probably imagine how maddening this is for me.
Below, I've pasted and then answered the series of questions left by a staff member to give the fullest sense of my situation here:
Device: Samsung Galaxy S8
Version of Android (Are you running the latest version?)
Version of Spotify: 8.4.30.688 armV7
Connection type: Both, but virtually all songs I play on my phone are downloaded.
Have you logged out of all devices?
Do you use an SD Card? (If so, have you formatted it?)
Yes, it's been formatted
Do you have enough memory available? (Internal or External/SD card)
I have plenty of space in both types of memory
Does this happen when listening offline too?
Almost exclusively.
Are you running any other apps in the foreground which could be causing this?
I have Twilight, but I have also disabled it for Spotify
Can you test playing in offline mode (if possible), to see that it's not paused by low bandwidth streaming?
That is pretty much the only mode I use. I download my playlists I usually listen to onto my phone, and play from there to save data for things like navigation.
Have you covered all the initial trouble-shooting steps? E.g. reinstall, restart the app, check your operating system's up-to-date?
Yes, I had another thread I started last July or August, when I started noticing the issue. I went through all of the troubleshooting steps suggested to me, and I'm still having the issue.
Check you're not using your device's battery-saving mode
This was happening out of any battery-saving mode, and I've turned off battery optimizing for Spotify, as was suggested to me last summer.
Check you're not using any cache-clearing or power-saving apps
I don't have any of those.