There is no sound when playing anything in Spotify on my android phone - whether the song has previously been downloaded or not. When online or offline. The phone does not have a problem with any other audio - and Spotify had previously worked on this phone.

I have tried several times to uninstall and reinstall the Spotify app from the Play Store, rebooting the phone each time. I've also tried changing the music quality through each of the 3 settings.

Your device:

HTC One XL

Device’s Operating System:

Android version 4.1.1 (Jelly Bean)

What type of account do you have?

Premium

Space left on your device?

1.45GB

Space left on your SD card?

22.36GB

Is your device rooted?

No

Did you manually install an older version before installing the latest version from the Play Store?

No

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes

My mobile Spotify version

0.5.13.63

My mobile provider and country

Telstra, Australia

Are you logging in with Facebook or with your Spotify login details?

Spotify login