Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Good morning,
This past week I've had a myriad of problems with Spotify radio on both 3G and Wifi. The problems are identical no matter if I'm on Verizon's network or WiFi.
-Personal Radio stations disappearing - My radio stations aren't there when I log in. I have to re-create them every time I log in.
-Limited number of skips - I have no idea why I'm being limited in skips.
-Random stoppage of play - Spotify will pause in the middle of play after being active only a few minutes.
-Only certain stations work. When I tap a station I'll receive the message "Sorry this radio station could not be started" more often than not.
-Playing a limited number of songs on a radio station. For example, I created a Bob Dylan station. It plays the same five songs and then will not play any more. Even when I reboot it starts with the same song, going through the same loop, and ends on the same song. This problem is identical for all radio stations. My "Cream" radio station will roll through the exact same 12 songs every time I try to play that station.
I've logged in and logged off numerous times. I've tried restarting my phone. I've tried reinstalling the app. Spotify has always been glitchy, but it's been off the charts lately.
Is this an iOS problem or a Spotify problem? I didn't have any of these issues before I updated the Spotify software.