I'm writing this as a last ditch effort after taking a deep breath.  My account was cancelled and I have had no luck getting it resolved in a week.  All get is curt automated responses.  I switched to Spotify and told everyone how great it is. Now I am sort of embarrassed.  Sort of like recommending a restaurant to someone and then hearing they had a awful meal.  So my case # is 00669912.  I hope to hear some good news, heck I'd settle for any news.   My email trail is below for anyone interested.

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Hi there, 

Thanks for getting in touch.

Here's what we got from you: 
I have received a message - 
Dear Spotify user,
We're writing to let you know that your Spotify account has been disabled because we have detected suspicious streaming activity on the account.
Any paid subscription has been cancelled.
If you would like further information, please contact Spotify Customer Service: https://www.spotify.com/about-us/contact/contact-spotify-account/
-- Spotify Customer Service

There are two users on this paid account - myself and my husband. We cancelled our paid Rhapsody account because we prefer the Spotify service. My husband is the biggest user, playing it from his phone while he builds custom furniture. We have also set up several playlists for working out and entertaining. I can't imagine what in our activity is suspicious. And I can't imagine why you would just cancel our account. 

I would really like a further explanation and for you to re-enable our account. I can be reached at the email address above or on my mobile phone at XXXXXXXXXXXX

Thank you.

We just wanted to let you know that we're looking into your query and we will get back to you as soon as possible. To ensure that our reply reaches your inbox, add support@spotify.com to your spam filter's whitelist.

If you need immediate help, please check out The Spotify Community http://community.spotify.com/ for support from other users. This is also a great place to read up on any company updates that might affect your service as well as posting your own ideas and feedback.  

You can also check out our Help pages http://www.spotify.com/help/overview/. The FAQs contain solutions to the most common queries and guides on how to use Spotify’s features. 

For any major service issues we’ll keep you in the loop via our Twitter:
https://twitter.com/#!/spotifystatus @Spotifystatus 

Kind regards,
Spotify Customer Service Team

Don't get caught in cyber-space: This is an automated e-mail so please don't reply to it.

For your reference this is Case #: 00669912