Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I just got a google home for Christmas and went to test it out. At first, it worked great and would play music from Spotify just fine. But after a few minutes, I would tell it to play something on Spotify and it would respond with "Playing [insert name] on Spotify" and the song would not play. I checked my phone and the Google home is listed as a usable device but it always says "connecting" and never actually connects to the device.
Any help would be greatly appreciated!