Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
(this goes for both android and iOS devices..)
I was wondering.. once in a while my local files that I've distributed to my different devices (from desktop spotify); they disappear and need to be re-synched, quite often actually... Why? Is it everytime a new update or.......? Or is it every 14th day or something?!
Why can't I KEEP my local files (that I own) - and synched from my desktop to my spotify player on other devices?!
It's not very reliable when I'm travelling and I suddenly don't have them on my device (other than desktop) !?..
hope it makes sense...
cheers
(premium-user)