I was really excited when I hopped on to Spotify, but the experience has been nothing but just a pain so far. It has been working fine before, but past few versions have been a nightmare. I'll still not give up and give one last chance to Spotify to fix the problem. I can see plenty of users have had the same issues, but all of them are scattered accross different threads. So I decided to make one cosolidated one, hoping to get a response.
Description
First problem: When I add music to my Spotify on desktop, they do not appear on my mobile device and tablet running Androids.
Second problem: Some songs that were already in the playlist before the first problem started occuring are greyed out on my Android devices and when trying to play them, they say "The Track Not Available". But they appear normal on the desktop version and can be played.
What are the steps you took to get to the error/issue?
Literally all possible solutions.
1. Cleared data and cache of spotify
2. Uninstalled the application
3. Reboot the device TWICE
4. Reinstall latest version
5. Reinstall latest version
6. Enable 2G/3G option
On top of that, I tried creating a new playlist and move all the songs into that. The playlist appears, but still empty!
Tried clicking the download button too, but of course nothing happened. You can't download an empty playlist, can you?
What I expected to happen
I expect that when I insert the songs in a playlist, they would appear almost immediately on my mobile devices. And all songs playable on desktop would not be greyed out on the mobile device.
Did you restart your device when troubleshooting in section B?
Yes
Did you read the connection troubleshooting tips?
Yes
Your device
HTC One
Samsung Note 8.0
Device’s Operating System
Android 4.1.2 on both devices
What type of account do you have?
Premium
Space left on your device
Taken from Application Management / Apps:
HTC One : 22GB available
Samsung Note 8.0: 8.2GB
Space left on your SD card (if applicable)
HTC One : 22GB available
Samsung Note 8.0: 7.78GB
Space left on your External SD card (if applicable)
Samsung Note 8.0: 53.49GB
Is your device rooted?
Both devices are NOT rooted
Are you using a custom ROM, if so which one, exactly?
Both running Stock ROMs
Did you set your external SD card as storage location?
Yes but this setting is not within Spotify itself of course.
Did you manually install an older version before installing the latest version from the Play Store?
No.
Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?
Yes.
If you said "No", when does the issue not occur?
N/A
My mobile Spotify version
HTC One: v0.6.2.64
Samsung Note 8.0: v0.6.2.64
My desktop Spotify version (if applicable)
0.9.0.133.gd18ed589
My mobile provider and country
HTC One: Maxis, Malaysia
Samsung Note 8.0: Digi, Malaysia
My username
shahz
Do you have a Spotify (non-Facebook) login?
No
Are you logging in with Facebook or with your Spotify login details?
Facebook Login
Do you have any screenshots you can attach to more clearly explain your issue?
Not sure if its really needed?
