Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Myself and my wife use Oneplus X and have Spotify installed on our computers and phones. Now we've taken advantage of the Family package. This has caused an error that wasn't there before.
Every time spotify is playing on the Denon network receiver and I unlock my phone it'll crash the Denon and will stop any playback on Spotify. Doesn't matter if it's mine or wives, it'll crash every time 100%. So we can't listen to spotify at home any more.
Also if I uninstall Spotify on my phone the receiver will play without problems. But I also listen to Spotify on the way to work on my phone so I need it both at home and at work. I have tried reinstalling etc. Still a problem and 100% of the time I unlock my phone (or just press the power button to light up screen).