Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Spotify on Denon x1200w will stop playing and crash when I unlock my phone or wives

Myself and my wife use Oneplus X and have Spotify installed on our computers and phones. Now we've taken advantage of the Family package. This has caused an error that wasn't there before.

Every time spotify is playing on the Denon network receiver and I unlock my phone it'll crash the Denon and will stop any playback on Spotify. Doesn't matter if it's mine or wives, it'll crash every time 100%. So we can't listen to spotify at home any more. 

Also if I uninstall Spotify on my phone the receiver will play without problems. But I also listen to Spotify on the way to work on my phone so I need it both at home and at work. I have tried reinstalling etc. Still a problem and 100% of the time I unlock my phone (or just press the power button to light up screen).

Who Me Too'd this topic