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Hello All. All my downlaods are gone and even the line that says "Downloads" on the app has dissapeared! I have double checked and have not downloaded music to more than 3 devices. On my iphone not only has all the offline music dissapered but even after I try and download a new song for offline listening on the Spotify App the actual "DOWNLOADS" line does not reappear !!! Here is what it looks like (or doesn't look like ......) any suggestions? Paying customer and very bummed.