Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
There are many threads on this issue, but I'd like to open a new thread because many of the ones opened are on different (older) hardware and different versions of Android/Spotify etc.
Issue: When first connecting to the car, Spotify will load, but will not play music. The music seems to be stuck on pause (meaning that it won't play even though you keep pressing the play button). Another issue that seems to be related to this is the side menu won't load at all when this issue is happening (by side menu, I mean the menu with the recently played, etc.)
Force stopping, allowing all permissions, and hard killing Spotify doesn't seem to work. The only solution to this so far is restarting my phone which is obviously very inconvenient.
Is anyone else having the same issues? Does anyone have a way to get around this? I'm sure Spotify is aware of this issue...
Phone: Samsung Galaxy Note 8 (Verizon)
Car: VW GTI 2017
Android Version: 7.1.1
Samsuns Experience Version: 8.5
Android Security Patch Level: January 1, 2018
Kernel Version: 4.4.21
Spotify Version: 8.4.39.673 armVG7