Hello,

I several times experiences having all my playlist de-synchronise from my smartphone at the start of my trip back home. The last time I saw a message about synchronising on more than 3 devices.

I am aware that one premium subscription allows me to synchronise off-line playlists on a maximum of 3 devices, but I think there is a problem here.

I am suscribed to Premium because of that feature, and use it currently on my smartphone, and on my old smartphone, which I now use as a media player at home with a bluetooth speaker.

I also use the desktop app on my PC, and sometimes the web player at work.

So in total I listen to spotify on 4 "devices" (if you count the web player), but I only synchronise off-line on 2 (the 2 smartphones)! So I don't understand why I can't synchronise on the second one!

Is there a bug in the way Spotify counts my devices?

Or has my account been hacked?

Or do I understand the 3 devices limit incorrectly? It seems the problem occurs mostly after I listened to the web player the same day so there must be an issue there.

Or maybe I'm synchronising more than 3333 tracks in total? How can I get an overview of that?

Thank you for any kind of help.

PS: I did try the troubleshooting process but it doesn't work.