Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi there!
Since the Android update last week, my Spotify account on my Nokia 6 shuts down after a while when I'm not using other functions (let's say 30 minutes, when I'm walking or biking). I tried everything: my settings, downloading the app again, turned my phone on and off, closed all other apps and checked if the screen was locked in my pocket.
Do you have any idea what can be wrong? I did notice that using the shuffle function on my headphone can confuse the app sometimes since I use my Nokia, but not using that didn't solved the problem.