Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ok, so i've just gotten a new iPad, and i already have a macbook and an iphone i use spotify on, for which I have a premium account. But now all of a sudden i started hearing ads, and it seems i've been switched to the Free account. I says so on all devices, as well as when I log in online.
What should I do? Just get premium again, or? I'm a bit affraid something went wrong, and i'll end up being charged twice...
Could someone look into this?
best,
Edwin