Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
So I got locked out of my premium account over a month ago, and I didn’t change any of my login info but it keeps telling me it’s incorrect whenever I try to log in. I tried to go through Facebook, but it gave me a whole new free account and my old account is still there and I am still being charged for it. Whenever I try to put in my email address to get a new password, it gives me my new username for the free account and the option to make a new password, but when I try my old
login, it still doesn’t work. It wouldn’t be a big deal though if I wasn’t still being charged for the Premium account.