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"Sorry account is used elsewhere" when trying to use Android device as remote for Google Home

So this has only started happening today so not sure if caused by an update from Spotify or Google...

 

I can "cast" music to my Google home from the spotify app no problem (press play then select Google home speaker as device). Works fine. 

 

However, if i use my phone to skip to next song, casting immediatly stops and Google declasre "Sorry, streaming has stopped because your account is being used elsewhere". 

 

I know that there are no other devices using my account. Have revoked access everywhere and signed everyone out. 

 

Anyone else experienced this?

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