Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hey!
A few days ago I updated the Spotify app on my phone (I have a Huawei P9), and ever since the app has been acting very strangely.
I have Spotify Premium and I usually download a few playlists, especially those with the most songs I like so I don't use up all my storage on my phone. I noticed after updating the app, the songs I listen to often stop completely and they begin over again when I press play. The app seems much slower and it takes longer time for everything to load, and it crashes mostly when I'm connected to Wi-Fi or using several apps at once. It also makes all my other apps slow down. I have a lot of storage on my phone, so I don't think the problems are caused by low storage.
Any idea about what can have caused this issue? I've uninstalled the app and installed it all over again, but it's still slow and downloading playlists take much longer time than before. Spotify works excellent on my computer, and it's very annoying that it doesn't work properly on my phone that I use more often.