Hi, I have a big problem for about 2/3 months now.

I’m trying to listen to music and it doesn’t work, it continuously skips for 10 seconds, skips the whole song or when it finally plays a song...it will scratch the whole time as if I’m listings to an old record with scratches.....I have a iPhone 6s, software 11.3.1. Newest update off Spotify in the App Store. Doesn’t matter... listening online, offline, headphone no headphone (tried different kinds)....even without a headphone.....it happens all the time. Already deleted and reinstalled Spotify on all my devices (had to put all my music off line again)completely logged out....and logged in again....and the problem is still there!!! What is Spotify going to do about this HUGE PROBLEM?? I’m not the only one....I’m trying to look everywhere for the solution...but there isn’t one. Is someone trying to do something about this BIG PROBLEM?